Professional background
My background combines product development leadership, enterprise systems and financial services. Over around 20 years, I’ve held permanent and contract roles with responsibility for product roadmaps, teams and delivery.
My roles include Head of Product Development and Salesforce Product Manager, alongside earlier business analysis and product ownership assignments.
At Wasabi, I owned Salesforce product roadmaps and worked with leaders across Sales, Marketing, Finance and Support on priorities and delivery. My responsibilities covered Sales Cloud, Service Cloud, Experience Cloud, CPQ, reporting and finance integrations. I managed a mix of internal administrators and external consultants.
I was Product Owner for Salesforce and Microsoft Power Platform projects. The role included backlog management and sprint planning, as well as a Salesforce–Power Platform integration for government stakeholders.
I led Salesforce improvements, including work on adoption and workflows. I also established consistent requirements, documentation and backlog practices.
This period included permanent product and business analysis roles alongside contract assignments.
I headed a nine-person product development function and owned the roadmap for policy administration and underwriting systems. By the end of my time at iPrism, I’d added and maintained more than 50 insurance products. The role included ongoing changes and improvements as well as new products. One period of delivery included 22 products across five lines in three months.
My AI experience includes a Salesforce Agentforce pilot and building prototypes for Salesforce process documentation and tax-form processing. View AI prototypes and applied work.
I’m interested in director-level technology and product roles.